Refund policy

At ProsperSheet, we want you to feel confident when purchasing our digital products.

That’s why we offer a 100% 30-Day Money Back Guarantee.

If the product isn’t a good fit for you, simply contact us within 30 days of your purchase and we’ll refund your payment. No stress, no complicated process.

30-Day Money Back Guarantee

To request a refund, contact us at support@prospersheet.com within 30 days of your purchase.

Please include:

  • Your order number
  • The email address used for your purchase
  • A short explanation of your request

We’ll review your request and process eligible refunds as quickly as possible.

Support & Assistance

Your experience matters to us, and we’re always happy to help if you run into any issues with your purchase, including:

  • Technical problems
  • Download or file access issues
  • Purchasing the wrong version by mistake
  • Compatibility questions, such as Google Sheets vs. Excel
  • Questions about how to use the product

If you’re having trouble using your purchase, feel free to contact us. We’ll do our best to help you get properly set up and make the most of your product.

Fair Use

Our 30-Day Money Back Guarantee is provided in good faith and is intended for genuine customer dissatisfaction.

We reserve the right to deny refund requests in cases of fraud, abuse, repeated refund requests, or other misuse of the guarantee.

We want to keep the refund process simple and fair for everyone.

Digital Products

Our products are digital and delivered electronically after purchase. Because digital products cannot be physically returned, refunds are handled through our 30-Day Money Back Guarantee rather than a traditional return process.

If the product isn’t the right fit for you, simply contact us within 30 days and we’ll review your request.

Before Purchasing

Please review the product description, system requirements, and any included tutorials before placing your order.

If you have questions or are unsure whether a product is right for you, feel free to contact us at support@prospersheet.com before purchasing.

Thank you for supporting ProsperSheet. We truly appreciate your support.